Sorry if this is really boring for everyone but some of you will know that I own and love my mongoose tripod head, but it has always had one flaw. That flaw is that the locking knobs are too stiff and it won't lock off properly. Not a big issue when shooting as i rarely find a need to lock it off, but a real pain when carrrying it over your shoulder and the lens swings around, or worse when you take the body off to add a TC and the lens drops forward. (Never in danger of falling over or anything but a bit more bashing than the 500mm deserves!)
I read that there is a new upgraded version so i emailed Arthur Morris/Birds As Art (who i bought the head from) and he replied very quickly saying that the manufacturer might fix it but don't hold your breath wating for them to reply! He also copied the guy from 4thGD into this email! Well within 20 minutes of receiving that email i received an email from John from 4thGD offering to send upgraded parts at no cost except shipping which sounds pretty fair to me. The only complication was that i had to take out the locking knobs to tell him which brake material mine had so he could tell if it would take the new parts etc. After a couple of embarrassing emails asking how to unscrew the knobs (they just wouldn't budge and i didn't want to wreck the head) I eventually got the OK to use WD-40. After 2 seconds they unscrewed perfectly and i was able to email John with the details he needed. That was this morning.
The best news of the day is that I then rescrewed the knobs in and for whatever reason the knobs now twist in beautifully without the stiffness and really short amount of turns that it used to, and best of all they lock in tight!! Hooray!! I even took the body off and the lens just stayed there!
I will still get the new parts for sure but worst case it now does what i thought it should and i love it even more! I'm now 100% confident i wouldn't buy a Wimberley if i had my time over again.
Very happy with the response from the suppliers involved so far for sure too.